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MayaWorks Terms & Conditions

Shipping Policy:

Thank you for your support of MayaWorks and fair trade! MayaWorks generally ships products from our Chicago warehouse within three business days of purchase. Items are shipped via United Parcel Service (Ground) within the contiguous 48 states. Please note UPS does not deliver on the weekends. We ship United States Postal Service for Alaska, Hawaii, and international orders. Please contact us if you need special shipping arrangements.

Return Policy:

  • Due to the hand-crafted nature of our products there may be slight variations in the items you receive.
  • If you are unsatisfied with your purchase, or receive a defective item, you may return it for a full refund within 30 days of purchase with receipt excluding shipping costs. Products must be in new and unused condition for a refund or exchange.
  • If you would like to exchange an item, please return it within 30 days with instructions for exchange. To return a product, pack it in the original box or padded envelope. Please include a copy of your receipt and be sure to write the quantity and reason for return.
  • If you have any questions regarding the return or exchange process please contact us at 312-243-8050 or email mailto:mayaworkscenter@mayaworks.org.
  • Your payment information is secure. 

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Taxes:

MayaWorks Distribution Center is located in Berwyn, Illinois. Residents of Illinois are subject to a sales tax rate of 10.00%. Foreign customers: Please note you may be subject to duty taxes on your purchase.

Payment:

MayaWorks accepts Visa, Mastercard and Discover as form of payment.

Information Collection:

At MayaWorks we value our customers and respect your privacy. 

  • We do not sell or share contact information with any third parties.
  • Your payment information is secure. 

We collect the following information from customers at checkout:

  • The names and contact information of customers who create an account on our site
  • Order, billing, and shipping information
  • Note: We do not store credit card information on this site.