SHIPPING & RETURNS
SHIPPING POLICY
Thank you for your support of MayaWorks and fair trade! When you purchase from MayaWorks, you purchase directly from our artisan partners. The artisans will ship your order from our warehouse in the central highlands of Guatemala within three business days of purchase. Items are shipped via DHL. Orders typically arrive in 3-5 business days from the day they are shipped. Please note you may be charged a customs duty tax if your item is shipped to an address outside of the United States.
RETURN & EXCHANGE POLICY
Due to the hand-crafted nature of our products there may be slight variations in the items you receive.
If you are unsatisfied with your purchase or receive a defective item, you may return it for a full refund, excluding shipping costs, within 30 days of purchase. Products must be in new and unused condition for a refund or exchange.
If you would like to exchange an item, please return it within 30 days with instructions for exchange. To return a product, pack it in the original box or padded envelope. Please include a copy of your receipt and be sure to write the quantity and reason for return. Send return to:
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MayaWorks
1937 Maple Ave
Berwyn, IL 60402
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If you have any questions regarding the return or exchange process, please contact us at mayaworkscenter@mayaworks.org.